I want to know for being sure that I am using the service of 365 express jsc, not another company itself called 365 or it has a 365's agency relationship? how can I be sure for this?
THE 365 EXPRESS DELIVERY SERVICE together with the company’s brand identity system copyrighted to The state management agencies. 365 brings the service directly to client, not via agency. Therefore, circumstance causing misunderstanding or confusing, would client please call our hot line (08) 38488999 for clear and exact information.
I want to use 365's council inspection service, but do not use insurance service, can I?
Council Inspection service is a service of detail inspection for goods with many articles and high-value, provided by 365 to minimize risks for clients. So it is only provided by 365 with cargo insurance services.
In 365 compensation rules, I do not understand how "consignment damaged by natural characteristic” ?
In the term of logistic field, “damaged by natural characteristic” is the stage of damage caused by the consignment itself due to physical, chemical characteristic, not by impacts of service provider. Prescribed by law (clause 2, article 36 of decree 157/2004/ NĐ-CP), The business that serve delivery services does not need to compensate this damaged .
For example: client who sent fresh fruit via express delivery service. Although 365 used the fastest service to deliver, when receiving the shipment is rotten. This case belongs to “damaged by natural characteristic”.
Why does 365 not apply compensation for bill of lading for the delayed target time by airline flight delays, cancellations?
Today, in Vietnam other than the passenger carriers such as Vietnam Airlines, Jetstar, Mekong Airlines, there is not any business engaged in providing local freight services by specialty air (transportation of goods by separate cargo plane); therefor, the airfreight market is completely dependent on the transport capacity of the passenger carriers.
Although currently, 365 are level 1 agent of Vietnam Airlines and Jetstar both; and although the ability to optimize the connection time and shipping is the strength of 365, with responsibility frankly and honestly, 365 still has to admit that flight delays, canceled flights in some cases is unforeseen factors. That’s why 365 can not apply for compensation in these cases.
I use 365's service to send parcels to my relatives with private home address. But at this time, my loved ones are not at home. can I ask 365 to leave the the parcels as the recipient left their house?
To ensure the safety of postal parcels of the sender; accordance with the standards of the 365 service, Post parcels are considered to have delivered to the recipient when:
– Delivered to the recipient or person residing in the same address to the recipient along with the signature of the person receiving it.
– Delivered to the recipient or authorized at post offices with signatures of recipients.
– In the situation that sender wants 365 put postal parcels to individual/family mailboxes when the recepient is left home, the sender will have to confirm this request in writing as soon as possible. Without this confirmation before sending, 365 may not meet this requirement.